Customer focus: The municipality is aware of the expectations of its status holder and does it give substance to them?
Image: Does the municipality have a professional image to the outside world?
Reliable image: Does the municipality have a reliable image?
Transparency: The municipality is accessible, easily approachable and information is available to the right people?
Quality of decisions: The quality of decision-making is particularly high?
Respect and equality: The municipality treats us as an equal citizen, and is it committed to our problems?
Accessibility, openness: Employees are easily approachable.
Communication: We have an open, honest relationship with employees.

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