Relationship Status Holders-Organizations

In the run-up to our anniversary kick-off "10 Years of Status Holder 2012-2022" we sent/held a survey to a few thousand people on our e-mail list and also via Social Media channels, consisting of a number of questions addressed to the Status Holders and their experience with their direct organizations. The +/- 8,872 people who eventually completed the survey consisted of 57.66% men and 42.34% women. In terms of age, this group consisted for 75% of people 20 and 45 years old and for 25% of people older than 45 years.

Organizations
Schools & Language Providers


CONTRACTUAL AGREEMENTS:

In almost 10% of all cases, no agreements have been made contractually between the beneficiaries and organisations, especially schools and providers. This is of great concern to us and this is also the reason that we will make a separate page with tips and advice about recording agreements in a contract. For those who did sign a contract, all practical matters such as type of course, duration, supervision, costs, etc. were mentioned.


Customer focus
Imago
Reliable appearance
Transparency
Quality of decision making
Respect and equality
Accessibility
Communication


SERVICES:



The difference between satisfaction with organizations and school providers is quite large. Where more than 65% indicate that the schools did not comply with the agreements, 85% are satisfied with the organizations. The chronic lack of efficiency and the unqualified staff are cited as an explanation for the dissatisfaction with schools.


The difference between satisfaction with the service in terms of customer focus, reliability, decision-making, accessibility and communication was also quite large. Almost 75% of the respondents indicated that they were satisfied with the organizations and 15% were not. Their explanation was the price ratio compared to the quality of services offered. Transparency was also one of the reasons mentioned.


Organizations

GUIDANCE: During the status holder period. the organizations offer support to beneficiaries in groups or individually. When asked how the beneficiaries experienced this, 80% indicated that he or she experienced the guidance as good, 5% had no opinion, while 15% experienced the guidance as bad. When asked specifically about the communication from the supervisor(s) to the beneficiaries, 88% indicated that they had experienced this as positive and 12% had experienced this as negative.

Safety
Expertise
Privacy
Sustainability
Diversity & Inclusion
Accessibility

We have also tested a number of criteria with the registered organizations on the basis of our guidelines that we have drawn up within our code of conduct for Status holders domain. It turned out that very few organizations comply with each part of these guidelines. See the infographics!



    Safety, including websites. Expertise, including Employees. Clear privacy and cookie policy. Sustainability. Diversity & Inclusion. Accessibility .


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